I once wrote a quick tool that would help me find users and computers wherever they were in the organisation with just a flick of the wrist and a second or two of clickity-clack. A colleague fortuitously stumbled upon the app, and sent me a very long list of feature requests. Before long, I was sitting on a Swiss Army Knife that I called "The Support Tools".
A couple of years and versions later,
The Support Tools 2.0 had become the unofficial centrepiece of Auckland Council's helpdesk suite.